CUSTOMERS

Since our first day of business, we have been aiming at excellent customer service.  Always in line with the laws on distance sales and in close contact with the Greek General Secretariat for Consumers, while keeping up to date on new developments, we have been serving hundreds of private individuals who wish to purchase network products.

On our website, you may find either wired or wireless home network solutions, or you may contact our sales experts, who will assist you in finding the product that suits you best.

Trying to build and keep a solid relationship with consumers, we make sure to confirm every online order by phone, citing every detail pertaining to distance sales and every detail on the contents of each order (quantity, product key functions, warranty, shipping costs, final cost of order, right of withdrawal).

As a result of the above, Xpatit ranks among the best rated companies in price comparison search engines and social media.

Our daily customers also include organizations, associations and clubs. Being aware of administrative difficulties occurring during the decision-making process of an organization, we try to make the right moves to provide immediate solutions.

Currently, dozens of organizations, associations and clubs have received technical opinions and advice from our expert staff, they have received offers and fast delivery services, and still work with us because of project maintenance tasks we have been successfully assigned in the past.

Even if your organization, association or club is located at a remote area, do not hesitate to contact us, and we will recommend one of our local partners, who will visit your premises as soon as possible and provide an opinion on our behalf.

You may send your queries daily by email, or call our offices on working days and hours.

The long experience of XPATIT S.A. in the IT industry has resulted in our frequent contact with sales and provision of services to Government Agencies and Public Organizations. Staying true to our philosophy and given our steadfast compliance with the laws and our environmental consciousness, our company has been listed in the Ministry of Environment and Energy Register of EEE Producers since 31/08/2013, with Reg. No: 753, which means we are authorized to bid in tenders published by public organizations, where appropriate.

We have a daily, successful contact with representatives or technicians from the public sector. Through the physical or not attendance of our technicians in spaces under study, we provide our technical opinion and advice where needed, without difficulties or unnecessary time-consuming procedures. We prepare our offers on a daily basis, including all documents required by the relevant agency, and we are always available for any queries or problems that may arise.

Our cooperation with Government Agencies has been also tested in cases of faulty goods (RMA), since we provide fast and successful assistance, without waiting for the manufacturer’s response on the devices in question.

Finally, we would like to inform you that you may send us any questions or queries either by email or by calling our offices on any working day and hour.

Installers and resellers are a top priority at XPATIT. Register in our website and enter the XPATIT world. As soon as you register, our installer/reseller service department will contact you to inform you about our partnership policies.

• Discounts in specific brands; Reseller price lists, and lower prices in the market’s most popular products;
• Fast faulty goods service (RMA);
• Lawful and safe sales of network products;
• Full stock on products of the following companies: Ubiquiti, Mikrotik Routerboard, IgniteNet, Teltonika, Tp-Link, Interline, OpenVox, Infomir, Rfelements;
• Personalized service to provide fast solutions to any problem;
• Pre-sales support on any opinion - advice needed.

The above points are just a few of the numerous benefits you get from becoming our partner.

We are always at your disposal for any additional information you may need.